Privacy Policy

At Hope 4 Health, your privacy matters. This Privacy Policy explains how I collect, store, and use your personal data. It applies to all visitors to www.hope4health.co.uk and to clients using my services. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and professional standards set by the Complementary and Natural Healthcare Council (CNHC).

1. Who I Am

Hope 4 Health is run by Jinder Johal Verney, a Registered Nutritional Therapy Practitioner and cancer support specialist. I offer one-to-one support using nutrition, lifestyle, functional testing, and personalised wellness strategies.

📧 Email: info@hope4health.co.uk
🌐 Website: www.hope4health.co.uk
📍 UK-based

2. What Data I Collect and Why

Depending on your interaction with Hope 4 Health, I may collect:

• Contact and Identity Information – such as your name, email, phone number, and address

• Health and Medical Information – including your symptoms, medical history, test results, and any treatments or supplements

• Booking and Payment Details – including payment records and appointment history

• Website Use and Device Information – like your IP address or browser type

This information is collected only when necessary and is always handled with the utmost confidentiality

3. How I Use Your Data

Your data is used to:

• Provide safe, effective nutritional and lifestyle support

• Book appointments and send reminders

• Interpret functional or genetic test results

• Recommend appropriate supplements or referrals

• Process payments and receipts

• Send relevant information, resources, or updates (only with your consent)

• Meet legal and regulatory requirements

4. Lawful Basis for Processing

Your data is processed under one or more of the following legal grounds:

• Consent – for email marketing, functional testing, or information sharing with GPs

• Contract – to deliver services you’ve requested

• Legal obligation – for financial or safeguarding records

• Vital interest – in rare emergencies

• Legitimate interest – to improve services or site security

You can withdraw consent at any time by emailing info@hope4health.co.uk .

5. Who I Share Your Data With

Your personal data is never sold and is only shared with GDPR-compliant third parties when necessary:

Recipient - Practice Better

Purpose - Secure client record management, session notes, forms, test results, and communications. Data is encrypted and access is restricted to authorised personnel only

Recipient - Functional Labs (e.g. Lifecode GX, Genova, DUTCH, Cyrex, Hiffas da Terra, Regenerus, Functional DX)

Purpose - To process your tests. Only essential data (e.g. name, age, sex, symptoms) is shared

Your data may also be disclosed to legal authorities if required to comply with law or for safeguarding concerns.

6. How Your Data Is Stored

• All personal and health data is stored in Practice Better, a secure, encrypted platform designed for healthcare professionals. Practice Better is GDPR-compliant and HIPAA-ready.

• Emails and forms are stored securely in HubSpot.

• Payment data is handled securely by Stripe – Hope 4 Health does not store or have access to your full card details.

• Paper notes (if ever used) are locked securely and digitised promptly.

• Access to all systems is password-protected and restricted to authorised personnel only.

7. Your Rights Under GDPR

You have the right to:

• Access the personal data I hold about you

• Correct inaccurate or incomplete data

• Request erasure of your data (where lawful)

• Restrict or object to data processing

• Withdraw consent at any time

• Request transfer of your data to another provider

To exercise these rights, contact info@hope4health.co.uk . I will respond within 30 days.

8. Data Retention

• Client records are stored securely for 7 years following your last consultation (or until age 25 for minors), as required by CNHC and insurance regulations.

• Email subscriber data is stored until you unsubscribe.

• Financial records are retained for 6 years for tax purposes.

9. Marketing & Communication

You will only receive marketing emails if you’ve actively opted in. You can unsubscribe at any time by clicking the link in any email or by contacting me.

10. Children

Services are available for children only with the explicit consent and supervision of a parent or legal guardian. Personal data for minors is treated with the utmost sensitivity and confidentiality.

11. Cookies & Website Use

Hope 4 Health uses cookies to improve your browsing experience, track site traffic, and manage shopping carts. You can control or disable cookies through your browser settings. 

12. Security Commitment

I use best-in-class tools to protect your data:

• Encrypted data storage (Practice Better, Stripe, HubSpot)

• SSL protection on all website pages

• Limited, password-controlled access

• Regular reviews of digital security systems

Your data security is not taken lightly.

13. Changes to This Policy

This policy may be updated as needed to reflect changes in regulations, technology, or services. You’ll be notified of significant updates, and the latest version will always be available at www.hope4health.co.uk.

14. Complaints or Concerns

If you're unhappy with how your data has been handled, please contact me first so I can try to resolve it. If you are still not satisfied, you can contact:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk